Privacy Policy – Phoneli Phone Guard

Effective Date: 15 August 2025
Last Updated: 15 August 2025

1. Introduction

At Phoneli Phone Guard ("Company", "we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, website, or mobile applications.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Full Name
• Email Address
• Mobile Number
• Residential Address
• Government-issued ID (if required for claim verification)

2.2 Device Information

• Device Model & Brand
• IMEI Number
• Purchase Date
• Device Proof (photo/video)

2.3 Payment Information

• Payment method details (processed securely via Razorpay)
• Transaction IDs and payment confirmation

2.4 Usage Information

• IP address
• Browser type and version
• Device type (laptop, mobile)
• Pages visited and time spent on the website

3. How We Use Your Information

• To process your guard registration and activate your plan.
• To verify and process claims efficiently.
• To communicate important updates, reminders, or claim status.
• To prevent fraudulent activities and ensure security.
• To improve our services through customer feedback and analytics.
• To comply with legal obligations under Indian law.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:

• Authorized service providers for device inspection or repairs.
• Payment gateway partners (Razorpay) to process transactions.
• Legal authorities if required by law, court order, or fraud investigation.

5. Data Storage & Security

• All personal and payment data is stored securely with encryption.
• Only authorized personnel have access to sensitive data.
• We follow industry-standard SSL encryption for data transmission.
• In case of a data breach, affected users will be notified within 72 hours.

6. Your Rights

• Access and request a copy of your personal data.
• Request correction of inaccurate or outdated information.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at support@phoneliphoneguard.com.

7. Cookies & Tracking

We use cookies to:

• Remember your preferences.
• Analyze site traffic.
• Improve loading speed and user experience.

You can disable cookies in your browser settings, but some website features may not function properly.

8. Data Retention

We retain your personal data for:

• The duration of your guard coverage, and
• Up to 3 years after plan expiration for legal and record-keeping purposes.

After this period, your data is securely deleted.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before sharing your data.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. Updated policies will be posted on our website with the revised date.

11. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us at:

• 📧 Email: support@phoneliphoneguard.com
• 📞 Phone: +91-XXXXXXXXXX
• 🏢 Address: [Your Business Address, City, State, India]