Last updated: [25/12/2025]
Phoneli (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or communicate with us.
1. Information We Collect
We may collect the following information:
Name
Mobile number
Email address
Device details (brand, model, approximate value)
Payment-related confirmation details (we do not store card or UPI details)
WhatsApp chat and communication records
Claim-related information shared voluntarily by the customer
2. How We Use Your Information
Your information is used only for the following purposes:
To provide phone damage claim support services
To verify eligibility and process claims
To communicate regarding service updates, claims, or support
To improve our service quality and customer experience
To comply with legal and regulatory requirements
We do not use your data for unrelated purposes.
3. Data Sharing & Disclosure
We do not sell or rent your personal information.
Your data may be shared only with:
Internal teams for service processing
Authorized partners strictly for verification or support purposes
Legal or government authorities if required by law
4. Payment Information
All payments are processed through secure third-party payment gateways.
Phoneli does not store your debit card, credit card, or UPI details.
5. Data Security
We take reasonable technical and organizational measures to protect your data against:
Unauthorized access
Misuse
Loss or alteration
However, no digital system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary:
To provide services
To meet legal, accounting, or regulatory obligations
Data that is no longer required is securely deleted.
7. User Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate data
Request deletion of your data, subject to legal obligations
Requests can be made by contacting us using the details below.
8. Cookies & Tracking
Our website may use basic cookies to:
Improve user experience
Analyze website performance
You can control cookies through your browser settings.
9. Third-Party Links
Our website or communications may contain links to third-party platforms (such as payment gateways or WhatsApp).
We are not responsible for the privacy practices of third-party websites.
10. Children’s Privacy
Our services are intended for users 18 years and above.
We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
12. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
Phoneli
📧 Email: [Support@phoneli.com]
📞 Phone: [9005893581]
